Understanding the Process of Calling the Fire Department
When faced with an emergency situation, knowing the steps taken by the fire department is crucial for ensuring a swift and effective response. This article details the process from the initial call to the final post-fire procedures.
About Emergency Services and Fire Departments
In the United States, emergency services such as the fire department can be reached via various numbers. The most common is 911, but some areas may use a dedicated emergency number. Calls to the fire department through 911 are usually answered by a call taker who will guide you through the process of providing essential information.
Call Reception
When you dial the fire department business number, your call is answered by a call taker who will state the name of the department, such as Rio Mesa Fire Department. They will then ask how to direct your call or why you are calling, to determine the appropriate resources. If you are calling 911, the call taker will ask for the nature of your emergency and any specific details. For example:
9–1–1: What is the nature of the emergency?
Caller: There is a dumpster on fire at my apartment complex.
9–1–1 Dispatcher: What is the address of the apartment building?
Caller: 1234 Cherry Lane in Rio Mesa.
9-1-1 Dispatcher: Is this the Cherry Lane Apartments?
Caller: Yes.
9-1-1 Dispatcher: Is the fire near any structures?
Caller: No. But there are parked cars close to it and more dumpsters near by.
9-1-1 Dispatcher: Are any of those cars or dumpsters on fire?
Caller: No, but if you don't get here quick, you will have cars and more dumpsters burning too.
9-1-1 Dispatcher: Ok, dumpster fire at the Cherry Lane Apartments, 1234 Cherry Lane. I am sending units now. Call us back if more dumpsters or cars start burning. Thank you, and you can hang up now.
This interaction showcases the importance of providing accurate information to ensure appropriate resources are dispatched promptly.
Assessment and Dispatch
Once the call details are recorded, the call is forwarded to a voice dispatcher. This dispatcher will assess the situation based on the information provided and dispatch the nearest fire truck and crew to the stated location. The dispatch process ensures resources are allocated effectively and efficiently.
For instance, if the call is about a house fire, the voice dispatcher will send a fire engine and a minimum crew. If there are additional hazards such as chemicals or gas leaks, specialized units such as hazmat teams or gas crews may be dispatched.
Response and Arrivals
Upon receiving the dispatched order, firefighters respond to the scene as quickly as possible. They commonly use lights and sirens to navigate through traffic, although these may be restricted in certain areas for safety reasons. The response time can vary based on location, traffic, and the severity of the emergency.
Upon arrival, firefighters immediately begin an assessment. They evaluate the situation to determine the best approach for extinguishing the fire and ensuring the safety of individuals and structures in the vicinity.
Firefighting and Safety Measures
Firefighters then take action to control and extinguish the fire, using hoses, extinguishers, and other equipment. They work to protect nearby structures, secure any assets, and ensure the safety of individuals in the vicinity. If needed, they may establish a perimeter to prevent the spread of the fire to nearby areas.
Post-Fire Procedures
After the fire has been controlled, firefighters conduct an investigation to determine the cause of the fire. This investigation helps prevent future incidents. They also ensure that the area is safe for occupants to return to before leaving the scene.
In some cases, the fire department may follow up with the property owner or occupants to provide information on fire safety and prevention. This includes tips on fire extinguisher use, smoke alarm installation, and overall fire safety procedures.
For example, a follow-up call may include:
Follow-Up: Thank you for your call. Our units arrived to a dumpster fire at the Cherry Lane Apartments. The fire appears to have been contained. Is it safe for you to return to the area?
Property Owner: I think so, but I have some questions about fire safety. Can you send someone over to give me a tour and train me on proper fire extinguisher use?
Follow-Up: Sure, we can arrange for one of our safety officers to visit your location to provide information and training. Additionally, we will prepare a report on the incident for your records. Thank you for your cooperation.
Conclusion
By understanding the process of calling the fire department, you can help ensure a swift and effective response during an emergency. From the initial call to the final post-fire procedures, every step is crucial for safety and effective resource management. Remember to remain calm, provide detailed information, and follow the advice given by emergency personnel.