Navigating WES Diploma Upload Issues: A Comprehensive Guide
Applicants often face challenges when submitting their diploma certificates through the WES World Education Services application. This guide provides detailed steps and advice to help you resolve any issues you may encounter.
Understanding WES Document Requirements
Step one in successfully uploading your diploma certificate is to ensure that it meets the necessary requirements set by WES. Typically, WES accepts documents in PDF format. Before attempting to upload, verify that your diploma certificate is in PDF format and adheres to any specific guidelines regarding size and type.
Reviewing Upload Instructions
Once you have confirmed that your diploma certificate meets the necessary requirements, carefully review the upload instructions provided by WES. These instructions can be found in the WES documentation or within your account settings. Some documents may require a specific submission method, such as mailing the document or having your educational institution process it on your behalf. Adhering to these instructions is crucial to a successful submission.
Checking Account Settings
After reviewing the instructions, log into your WES account and navigate to the section where you can upload documents. Ensure that you are in the correct part of your application, such as the document upload section. If the option to upload is not available, verify that your account has the necessary permissions or that all other steps have been completed correctly.
Contacting Customer Support
If the option to upload your diploma certificate is still not available, it's important to reach out to WES customer support. They can provide assistance and clarify why you might not be able to upload your diploma. WES typically has a contact form on their website or offers phone support. Providing them with your application ID or other relevant details can help expedite the support process.
Alternative Submission Methods
If uploading through the application continues to be problematic, inquire with WES about alternative submission methods. They may accept documents via email or allow you to send a physical copy by mail. Clearly communicate your challenges and preferences to WES, as they may be able to guide you through the best course of action.
Addressing Technical Issues
Technical issues can sometimes hinder the upload process. If you are experiencing browser problems, try using a different browser or clearing your browser’s cache and cookies. These steps can often resolve temporary issues that may be causing the upload to fail.
By following these steps, you should be able to resolve the issue with uploading your diploma certificate and successfully submit your application to WES. Remember to closely adhere to their guidelines and seek assistance when needed. WES is dedicated to helping students complete their applications smoothly, and working together with their customer support team can ensure a successful outcome.