Byju's Premium and E-Books: The Missing Books Dilemma and Solutions
When purchasing a premium course like Byju's for your children or for yourself, one of the key expectations is receiving the necessary text books. However, issues such as missing books or delayed delivery can arise, causing frustration for customers. In this article, we will explore the reasons behind this problem and provide solutions to help you navigate through the issue.
Problem Overview
Many parents who purchase Byju's Premium courses for their children, such as the ones for Class 9 and 10, often find that they do not receive the physical books they are expecting. This has been a recurring issue, with many customers reporting that the books were not sent, even though they were scheduled to be delivered by the end of May, as in the case of Class 3. Additionally, some users who have purchased IAS courses in 2023 have reported delays or issues with the answer books, suggesting a broader problem with course delivery.
Reasons Behind the Missing Books
Limited Book Stocks and Supplies
One common reason for the absence of books is a shortage of stock. According to several customers, Byju's claims that the books are not available, although there are doubts as to whether this is a valid excuse. It is possible that the company has switched to providing mostly e-books, leading to a perceived shortage of physical books.
E-Books and Digital Access
Byju's has made a significant shift towards digital course delivery, primarily through e-books. This transition is often cited as a reason for the reduced availability of physical books. However, not all students or users are comfortable with e-books, leading to complaints about the lack of physical materials.
Solutions and Recommendations
Contact Customer Service
The first step in addressing the issue of missing books is to reach out to Byju's customer service. They can guide you through the options available, such as accessing e-books or obtaining the physical books. Make sure to mention any previous purchases and provide your contact information for a smoother process.
Speak to Your Mentor
Another approach is to speak to your mentor or tutor assigned by Byju's. They can provide you with the necessary resources and assist you in accessing the e-books or locating the physical books. Your mentor can also offer personalized guidance based on your needs and learning style.
Email Byju's Customer Support
If you have not yet received a satisfactory response from customer service, consider sending an email to care@. In your email, clearly state your issue and any relevant purchase histories. Be as detailed as possible, including order numbers and expected delivery dates.
Review Additional Options
Consider exploring other options available through Byju's. Some courses, such as the IAS tablet course, do provide physical books. If the physical books are essential for your learning process, ask about these alternative options. Your mentor or customer service representative can help you find the best solution.
Conclusion
The issue of missing books in Byju's Premium courses is a common concern among customers. However, with proper communication and support from Byju's, you can find a solution that suits your needs. Whether it's through e-books, direct ordering of physical books, or personalized guidance, there are ways to ensure you have the resources you need for your studies or your child's education.
Remember, customer service plays a crucial role in resolving these issues. By staying in touch with Byju's representatives and utilizing the available resources, you can overcome the challenges of missing books and continue your learning journey with confidence.